Refund policy

REFUNDS AND CREDITS

Refunds are made in the form of original payment. For exchanges, the item is returned first, then a second transaction is the purchase that completes your exchange.

CANCELLATIONS

Our warehouse system begins processing your order as soon as it is confirmed, which means we are unable to make adjustments, this also includes changing the delivery address. However, we might be able to make changes and cancellations within the same business day the order was made, please contact us directly by phone or email. After the time limit has passed, your order will not qualify for a cancellation or modification. The status of your package will be handled by the carrier.

RETURN POLICY

Which items are eligible to be returned or exchanged? Items that are in their original condition, including tags: unwashed and unworn. If your item is used, damaged or washed, it will not be accepted. Returns or exchanges will be accepted within 15 days of receiving your package. Guidelines for returns of specific types of items purchased at The Gigi: Accessories: must be returned with their original bag or cardboard intact. Special packaging and additional accessories: the items that arrive with special packaging (fabric bags, special boxes, garment bags...) or that contain additional accessories must be returned with them. **Returned items can be subject to an additional fee upon review of the package and compliance with our policy and guidelines. If there is a fee, you will be notified by email.

RETURNS FAQ’S

Is there a fee to return or exchange an item purchased online?

Returns and exchanges are free unless they don't meet the return guidelines.

How long do I have to return or exchange an item I bought online?

Returns/exchanges must be received within 15 days of the delivered date.

How can I receive a refund for my order?

Refunds are done only on returned items. The refund will go directly to the same credit card on file, upon review.